Restaurant Equipment And Restaurant Supplies For Over 35 Years

Restaurant Equipment

Lens NewsLetter


Shipping & Returns

Big Len's Return Policy

You May Return New Unopened Items Wthin 30 days of Shipping
For A Full Credit Towards Anything Else You Would Like( Less Shipping Charges). Please Understand That Large Items Are Not Returnable.

However, We Will Accept Returns On Any Item Or Items That Where Shipped In Error Or Is Defective ( See Factory Warranty)
And Resend The Correct Item Immediately Unpon Receiving The Shipped Item Back.

We Will Also Pay The Return Inbound & The Return Shipping To You On The Correct Item Being Sent. 

You Can Expect To Receive Your Refund Within One Week Of Receiving Your Returned Item At The Designated Shipping Location.

(PLEASE REMEMBER THIS TIME STARTS FROM WHEN WE OR OUR FACTORY RECEIVES THE ITEM)

If You Need To Return An Item, Simply Login To Your Account, View The Order Using The "Complete Orders" Link Under The My Account Menu And Click The Return Item(s) Button.
We'll Notify You Via E-mail Of Your Refund Or Credit Once We've Received And Processed The Returned Item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. If you give us the wrong information you will be charged the difference. I.E.  Residential
versus commercial delivery.